1. komponenta

Lecture type	Total
Exercises	15
Lectures	30

* Load is given in academic hour (1 academic hour = 45 minutes)

To acquaint students with basic terms related to the basics of quality theory, the implementation of the quality management system and costs in the quality management system. The aim of improving the quality management system in the public sector is to introduce, analyze and apply methods and tools that can be used to recognize and eliminate non-conformities. Explain the importance and instruments of efficiency management and evaluation in public administration in general, and especially in Croatian conditions.

1. connect key terms and processes that are essential in the quality management system in public administration
2. evaluate the importance of quality policy in public administration
3. evaluate the reasons for improving the quality area, the role of quality costs and the development of quality-based systems in public administration
4. choose the suitability of methods and techniques for quality management in public administration
5. present a approach paper

1. Upravljanje kvalitetom, Lazibat T., Znanstvena knjiga, Zagreb, 2009.
2. Upravljanje kvalitetom, skripta, Goleš D., Veleučilište u Šibeniku, 2011.
3. Mala enciklopedija kvalitete, I dio, Upoznajmo normu ISO 9000, Injac N., Oskar, Zagreb, 2002.

1. Priručnik: Upravljanje kvalitetom i učinkovitošču u lokalnog samoupravi i javnoj upravi, Koprić I., Džinić J., Manojlović L.., Institut za javnu upravu, Zagreb, 2016.
2. Osnove, metode i alati kvalitete, Banovac E., Kozak D., Magdlić L., Sveučilište u Osijeku, Strojarski fakultet Slavonski Brod, 2011.
3. Mala enciklopedija kvalitete, II dio, informacije, dokumentacija, auditi, Injac N., Oskar, Zagreb, 2002.
4. Mala encikopedija kvalitete, III dio, moderna povijest kvalitete, Injac N., Oskar, Zagreb, 2001.
5. Mala enciklopedija kvalitete, V dio, troškovi kvalitete, Drljača M., Oskar, Zagreb, 2004.

Izborni predmeti - Regular studij - Administrative Law