1. komponenta

Lecture type	Total
Lectures	30
Seminar	15

* Load is given in academic hour (1 academic hour = 45 minutes)

The aim of the collegium is to familiarize students with important terms in the area of Quality Management System and understanding the systems applied to quality management in tourism companies. Furthermore, collegium aims to familiarize, analyse and apply methods and tools that can be used to identify and eliminate non-conformities in the Quality Management System.

1. Critically evaluate key concepts and processes that are important in the Quality Management System in general and with application in tourism companies
2. 2. Analyze the role and significance of quality policy and design it using the specific example of a company in the field of tourism
3. To connect the reasons for improving the quality area, the role of quality costs and quality-based systems in the field of tourism
4. Select and critically judge the appropriateness of selected methods and tools for solving problems in the Quality Management System

1. Upravljanje kvalitetom, Goleš D., Veleučilište u Šibeniku, 2011.
2. Upravljanje kvalitetom, Šiško Kuliš M., Grubišić D., Sveučilište u Splitu, Ekonomski fakultet Split, 2010.

1. Upravljanje kvalitetom, Lazibat T., Znanstvena knjiga, Zagreb, 2009.
2. Mala enciklopedija kvalitete, I dio, Upoznajmo normu ISO 9000, Injac N., Oskar, Zagreb, 2001.
3. Mala enciklopedija kvalitete, V dio, troškovi kvalitete, Drljača M., Oskar, Zagreb, 2004.
4. Mala enciklopedija kvalitete, II dio, informacije, dokumentacija, auditi, Injac N., Oskar, Zagreb, 2002.
5. Upravljanje kvalitete u turizmu i hotelskoj industriji, Avelini Holjevac I., Fakultet za turistički i hotelski menadžment, Opatija, 2002.

Izborni predmeti - Regular studij - Tourism management