1. komponenta

Lecture type	Total
Lectures	30
Seminar	15

* Load is given in academic hour (1 academic hour = 45 minutes)

Getting to know the underlying concepts of cause, development, and conflict resolution in interpersonal relationships.
Adoption of basic terms of cause, development, and conflict resolution:
- setting up rules for improved communication, negotiating skills and conducting negotiating skills participants,
- emotional control and retention of integrity,
- Understanding the time frame,
- Understanding the sensitivity to cultural barriers and the effective use of humour,
- defining the problems and solutions of problems based on participants' interests,
- mediation (third-party involvement, mediation) and the choice and role of the mediator,
- Evaluating and increasing stakeholder interest in solving the problem through mediation
- assisting conflict participants in planning future interactions.
Understanding of Conflict in Interpersonal Relations and Social Skills for Conflict Resolution,
Learning and applying mediation/mediation in conflict resolution.

1. Analyse the opinions and attitudes of team members.
2. Differentiate between the process of conflict formation, development, and resolution.
3. Manage the expression of emotions in the mediation / mediation in the conflict of third parties.
4. Evaluate and respect cultural diversity.
5. Plan mediation / mediation techniques for resolving third party conflicts and base solutions on parties' interests in the mediation process.
6. Prepare mediation participants to resolve future potential conflicts on their own, focus on behaviour that minimizes or completely reduces future misunderstandings / conflicts.

1. Menadžment konflikata, nastavni materijal, Lugović, G. (2011). Menadžment konflikata, nastavni materijal., Lugović, Gina, 2011.
2. Stres, procjena i suočavanje, Lazarus, R. S., Folkman, S. (2004). Stres, procjena i suočavanje. Jastrebarsko: Naklada Slap., Lazarus, Richard; Folkman, Susan, Naklada Slap, 2004.
3. Party Directed Mediation, Facilitating Dialogue Between Individuals, 3rd Edition, Billikopf, G. (2014). Party Directed Mediation, Facilitating Dialogue Between Individuals (3rd Edition), California: University of California Agricultural and Natural resources., Billikopf, Gregorio, University of California Agricultural and Natural Resources, 2014.
4. Contributions of Caucusing and PreCaucusing to Mediation, Billikopf, G. (2002). Contributions of Caucusing and PreCaucusing to Mediation, Group Facilitation: A Research and Applications Journal, 4, 3-11, Billikopf, Gregorio, Group Facilitation: A Research and Applications Journal, 2002.

1. A Narrative Approach to Working with an Organization in Conflict, Kure, N., Winslade, J. (2010). A Narrative Approach to Working with an Organization in Conflict. Journal of Conflictology, 1 (1), 1-9., Kure, Nikolaj; Winslade, John, Universitat Oberta de Catalunya, 2010.
2. Mediation Styles: The Purists vs. The Toolkit, Linden, J. (2000). Mediation Styles: The Purists vs. The Toolkit, dostupno na: https://mediate.com/mediation-styles-the-purists-vs-the-toolkit/, Linden, Jon, 2000.

Izborni predmeti - Regular studij - Management