1. komponenta

Lecture type	Total
Exercises	30
Lectures	45

* Load is given in academic hour (1 academic hour = 45 minutes)

The course covers fundamental concepts of operations management and methods for improving the operational performance of businesses. It addresses topics in the areas of: operational functions and corporate strategies; product design and process and technology selection; quality management and quality control and improvement; yield management and capacity overbooking in service industries; human resource management and performance measurement; inventory management models; business forecasting; process and technology selection, as well as capacity planning and scheduling; lean manufacturing; and project management methods.

1. to explain basic concepts of operations management and their practical application,
2. to propose basic and correct production and operations decisions in the area of production and services management through the implementation of the appropriate operational planning followed by analysis and control of the achieved indicators and results,
3. to choose models, methods, techniques, and tools appropriate to certain issues at the operating management level,
4. to valorize the concepts of quality management in modern business by applying appropriate statistical methods,
5. to draw up a plan for managing capacity overbooking on a practical example of a hotel business,
6. to recommend a strategy for managing waiting lines,
7. to evaluate the implementation of operations management activities by applying a project approach (designing and planning activities based on the type of production and choice of technology, location selection, and project organization),
8. use materials and tools to search scientific and professional literature in Croatian and in English and present accepted knowledge, ideas, problems and solutions independently and in a team.

1. Operacijski menadžment, Prester, J., Mikrorad, Ekonomski fakultet Zagreb, 2015.
2. Primjena operacijskog menadžmenta: zbirka zadataka s teoretskim objašnjenjima, Deković, Ž.; Šišara, J., Veleučilište u Šibeniku, Šibenik, 2017.

1. Operations Management: Quality and Competitiveness in a Global Environement, Taylor, B.W.; Russell R. S., Wiley, 2006.
2. Upravljanje proizvodnjom, Odlučivanje u funkciji proizvodnje, Schroeder, R. G., Mate, Zagreb, 1999.
3. Uvod u operacijski management, Barković, D., Ekonomski fakultet u Osijeku, 2011.
4. Operations Management, Slack, N.; Brandon-Jones A.; Johnston R., Pearson Paper, 2013.
5. Operacijski menadžment u uslugama, Prester, J., Sinergija, Zagreb, 2014.

Mandatory course - Regular studij - Management