1. komponenta

Lecture type	Total
Lectures	30
Seminar	15

* Load is given in academic hour (1 academic hour = 45 minutes)

Getting to know the area of information services and trends
Adopting and expanding knowledge for the area through:
Professional Provision of Services
Development of service development strategy
Forming a service
Management of services
Supervising delivery and quality of service
The aim of the course is to introduce students to the information services strategy in order to shape and deliver new services so they can
independently participate in the development and implementation of new services.

1. Apply standards / methods / recommendations for managing information services
2. Explain the basic concepts used in managing information services
3. Describe both the state and trends of the development of modern information and communication technologies
4. To propose to the users the implementation of appropriate world recommendations and standards
5. Present the acquired knowledge, ideas, problems and solutions independently and in a team
6. Apply ethical principles, regulations and standards applicable to the profession

1. Service Management: Operations, Strategy, and Information Technology., Fitzsimmons, J.A.; Fitzsimmons, M.J., 5th Ed., Irwin/McGraw-Hill, Homewood, IL, 2006., 2006.

Mandatory course - Regular studij - Business informatics