1. komponenta

Lecture type	Total
Lectures	30
Seminar	15

* Load is given in academic hour (1 academic hour = 45 minutes)

he aim of the collegium is to familiarize students with important terms in the area of Quality Management System and understanding the systems applied to quality management. Furthermore, collegium aims to familiarize, analyse and apply methods and tools that can be used to identify and eliminate non-conformities in the Quality Management System.

1. Explain and critically evaluate key concepts and processes that are important in the Quality Management System
2. Analyze the role and significance of quality policy and design it using s concrete example
3. To connect the reasons for improving the quality area, the role of quality costs and quality-based systems
4. Select and critically judge the appropriateness of selected methods and tools for solving problems in the Quality Management System
5. Present the seminar paper and critically judge the topic covered.

1. Upravljanje kvalitetom, skripta, Goleš D., Veleučilište u Šibeniku, 2011.
2. Mala enciklopedija kvalitete, I dio, Upoznajmo normu ISO 9000, Injac N., Oskar, Zagreb, 2002.
3. Upravljanje kvalitetom, Šiško Kuliš M., Grubišić D., Sveučilište u Splitu, Ekonomski fakultet Split, 2010.

1. Upravljanje kvalitetom, Lazibat T., Znanstvena knjiga, Zagreb, 2009.
2. Mala enciklopedija kvalitete, III dio, moderna povijest kvalitete, Injac N., Oskar, Zagreb, 2001.
3. Mala enciklopedija kvalitete, V dio, troškovi kvalitete, Drljača M., Oskar, Zagreb, 2004.
4. Mala enciklopedija kvalitete, II dio, informacije, dokumentacija, auditi, Injac N., Oskar, Zagreb, 2002.
5. Upravljanje kvalitetom u turizmu i hotelskoj industriji, Avelini Holjevac I., Fakultet za turistički i hotelski menadžment, Opatija, 2002.

Izborni predmeti - Regular studij - Tourism management